Last updated: 18.12.2025

Delivery and Returns

Refund & Replacement Policy

We take great care in producing and dispatching our books and hope you are happy with your purchase.
As all books are printed to order, we do not offer refunds or returns for change of mind.

However, if your order arrives damaged, defective, or with a printing fault, please contact us and we will do our best to resolve the issue promptly.

Faulty or Damaged Items

If you receive a book with:
• Printing errors
• Binding issues
• Damage caused during production or delivery

please email us within 7 days of receiving your order, including:
• Your order number
• A brief description of the issue
• Clear photos showing the problem

Once reviewed, we will arrange a replacement copy to be sent to you at no additional cost.

We are committed to ensuring every customer receives a book that meets our quality standards.

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Delivery Policy

We offer free delivery on all UK orders.

Delivery Options

At checkout, you may also see additional delivery options provided by our courier partners, including:
• Standard untracked delivery
• Faster or tracked delivery services

Delivery costs and options are clearly displayed before payment and may vary depending on the service selected.

Delivery Times

Estimated delivery times are provided at checkout and may vary depending on:
• The delivery method chosen
• Courier processing times

Please note that delivery times are estimates and may be affected by external factors beyond our control.

If your order has not arrived within the expected timeframe, please contact us and we will be happy to assist.

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Contact Us

For any questions regarding your order, delivery, or a quality issue, please contact us at:

info@pyrosepublishing.com